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Terms of Service

The terms on which you may use the caphive.com website and any evaluation or trial access we give you. Paid use of the platform is governed by a separate signed agreement.

Last updated — [Month DD, YYYY]

Template — pending legal review. This document is a working template. It has not been reviewed or approved by counsel and is not a statement of CapHive's contractual position. Every item shown in square brackets — for example [CIN], [governing law] or [liability cap] — is a placeholder that must be completed before publication. Do not rely on this page.

1. About these terms

These terms are a legal agreement between you and CapHive Private Limited ("CapHive", "we", "us"), a company incorporated in India with registered office at 801, One International Center, Tower 1, Senapati Bapat Marg, Lower Parel, Mumbai 400013, corporate identity number [CIN].

They apply when you browse or use caphive.com, when you submit a form or enquiry to us through the site, and when we give you evaluation, trial, sandbox or demonstration access to the CapHive platform. By using the site or that access, you accept these terms. If you do not accept them, do not use the site.

1.1 These terms do not override a signed agreement

Paid or production use of the CapHive platform is governed by a separate written master services agreement, together with its order forms, service schedules and data processing agreement, signed between CapHive and the client organisation. That signed agreement governs the platform, service levels, fees, data handling, warranties, liability and termination.

These website terms do not vary, replace or add to that signed agreement. Where these terms conflict with the signed agreement in relation to the platform, the signed agreement prevails. Nothing on this website constitutes an offer capable of acceptance, and no contract for the platform is formed by using this site.

2. Who may use the site

This website is aimed at institutional and professional audiences — fund managers, general partners, family offices, fund administrators and their advisers. It is not aimed at retail investors or consumers.

You may use the site only if you are at least 18 years old and legally able to enter into a binding agreement. If you use the site on behalf of an organisation, you confirm that you are authorised to accept these terms for that organisation, and "you" then means both you and that organisation.

You may not use this site or the platform if you are located in, or are a resident of, a country or region subject to sanctions or trade restrictions that would make your use unlawful, or if you are a person with whom we are prohibited from dealing under applicable law.

3. Accounts and evaluation access

Some parts of the platform require an account. Accounts are issued by us or by the client organisation that administers your access.

  • You must give accurate registration information and keep it current.
  • You are responsible for keeping your credentials confidential, and for activity carried out under your account.
  • You must tell us promptly at hello@caphive.com if you believe your account has been compromised.
  • You must not share credentials, or allow anyone else to use your account.

Evaluation, trial, sandbox and demonstration access is provided for the sole purpose of assessing whether the platform is suitable for your organisation. Unless we agree otherwise in writing:

  • it is provided free of charge, "as is", and without any service level commitment;
  • it runs for the period we state, or until we withdraw it, and we may withdraw or suspend it at any time without notice and without liability;
  • you must not load live production data, personal data of real investors, or confidential information of third parties into it; and
  • data in an evaluation environment may be reset or deleted at any time, and we do not undertake to retain or return it.

4. Acceptable use

You must use the site and any access we give you lawfully and in good faith. You must not:

  • use the site or platform for any unlawful, fraudulent or misleading purpose;
  • attempt to gain unauthorised access to any system, account, network or data;
  • probe, scan or test the vulnerability of our systems, or defeat any authentication or security control, except under a written authorisation from us;
  • interfere with or disrupt the service, or place an unreasonable load on our infrastructure;
  • copy, scrape, crawl, harvest or index content except as a search engine acting in accordance with our robots directives;
  • reverse engineer, decompile or disassemble any part of the platform, or attempt to derive its source code, except to the extent that applicable law expressly permits it;
  • use the platform to build or train a competing product or service, or to benchmark it for publication without our written consent;
  • upload malicious code, or content that infringes the rights of others; or
  • remove, obscure or alter any proprietary notice.

We may investigate suspected breaches and take the steps we consider appropriate, including suspending access.

5. Intellectual property

The site and the platform, and all software, design, text, graphics, layout, structure, documentation and other material in them, are owned by CapHive or its licensors and are protected by intellectual property laws. "CapHive", the CapHive name, the hexagon mark and our logos are our trade marks. Other names and marks on this site belong to their respective owners.

We grant you a limited, revocable, non-exclusive, non-transferable licence to view this website and, where we have given you evaluation access, to use it for internal evaluation only. No other right or licence is granted, whether expressly or by implication.

You may not reproduce, republish, distribute, adapt or create derivative works from our material without our prior written consent, except that you may print or download an extract for your own internal, non-commercial reference, keeping all notices intact.

If you send us feedback, suggestions or ideas about the platform, you grant us a perpetual, worldwide, royalty-free licence to use them without restriction or obligation to you. We have no obligation to keep feedback confidential.

6. Client data and confidentiality

Data that a client loads into the platform remains that client's data. CapHive claims no ownership of it, and processes it only as set out in the signed master services agreement and its data processing agreement. Those documents — not this page — govern our handling of client data, including security, sub-processing, audit rights, retention and deletion.

Our role as controller of our own website and marketing data, and as processor of client data, is explained in our Privacy Policy.

If we exchange confidential information with you during an evaluation or a sales discussion, each party must keep the other's confidential information secret, use it only for the purpose it was shared for, and disclose it only to those of its personnel and advisers who need it and are bound by equivalent obligations. Where a separate non-disclosure agreement is in place, that agreement applies. Obligations of confidentiality survive the end of these terms for [period].

7. Third-party services and links

This site links to websites and resources operated by others, and the platform can integrate with third-party services such as banks, custodians, e-signature providers, screening services, accounting systems and identity providers.

We do not control those services and we are not responsible for their content, availability, security or practices. A link or an integration is not an endorsement. Your use of a third-party service is governed by that provider's own terms and privacy policy, and any exchange of data with it happens on your instruction or your client organisation's instruction. Check those terms before you rely on the service.

8. No investment, legal, tax or accounting advice

CapHive is a software company. We are not an investment adviser, broker, dealer, placement agent, fund manager, custodian, auditor, valuer, law firm or accounting firm, and we are not authorised or registered as any of those.

Nothing on this website, in the platform, in its outputs, or in any presentation, demonstration or conversation with our team is:

  • investment advice, or a recommendation, offer, solicitation or invitation to buy, sell, subscribe for or transfer any security, fund interest or other financial instrument;
  • legal, regulatory, tax, accounting, audit, valuation or actuarial advice;
  • a valuation, fairness opinion or assurance of any position, holding or transaction; or
  • a statement that any structure, computation, allocation or filing complies with any law, accounting standard or fund document.

The platform is a tool. It records, computes and presents information from data that our clients and their counterparties supply. Outputs such as net asset value, IRR, DPI, TVPI, waterfall allocations, capital account statements, fee calculations and AI-generated summaries are working outputs that depend entirely on the accuracy of the input data and the configuration the client chooses. They must be reviewed, verified and approved by the client's own qualified personnel and advisers before being relied on, published, filed or sent to investors. We do not sign off on any figure.

Figures, fund names, portfolio companies, transactions, dashboards and performance numbers shown on this website and in product demonstrations are illustrative only. They are sample data created to show how the interface works. They are not real client data, they are not a record of any actual fund, and they are not a forecast, projection, target or indication of the results any fund or user has achieved or may achieve. Past performance is not a guide to future performance.

Before making any investment, structuring, accounting, tax or regulatory decision, take advice from professionals who are qualified and authorised to give it and who know your circumstances.

9. Availability and changes to the service

We aim to keep the site and platform available, but we do not promise uninterrupted access through this page. Availability commitments, if any, are set out only in the signed master services agreement.

We may change, suspend, restrict or discontinue all or part of the site, or any feature of the platform, at any time. We may carry out planned maintenance, and may need to carry out emergency maintenance without notice. Where a change would materially reduce a paid feature, the notice we give is governed by the signed agreement and will be at least [notice period].

10. Disclaimers

To the fullest extent permitted by law, the website and any free or evaluation access are provided "as is" and "as available", and we exclude all warranties, conditions, representations and terms that are not expressly stated here, whether implied by statute, common law or otherwise — including any implied warranty of merchantability, satisfactory quality, fitness for a particular purpose, title or non-infringement.

In particular, we do not warrant that the site or any evaluation access will be uninterrupted, timely, secure or error-free, that defects will be corrected, that content is accurate, complete or current, or that the site or any files are free of harmful components. Content on this website is provided for general information and may be changed or removed without notice.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, or for fraud or fraudulent misrepresentation. Warranties for the paid platform, if any, are stated only in the signed master services agreement.

11. Limitation of liability

To the fullest extent permitted by law, and subject to the paragraph above about liability that cannot be excluded:

  • we are not liable for indirect, incidental, special, consequential, exemplary or punitive loss;
  • we are not liable for loss of profit, revenue, business, anticipated savings, goodwill or reputation, for loss or corruption of data, or for loss arising from investment, valuation, tax, accounting or regulatory decisions you take, in each case however caused; and
  • our total aggregate liability arising out of or in connection with your use of this website and any free or evaluation access, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to [liability cap — e.g. the amount you have paid us in the [number] months before the claim, or [currency] [amount], whichever is lower].

Liability in relation to the paid platform is governed exclusively by the limitation of liability in the signed master services agreement, and the cap above does not increase it. Each provision of this section operates separately. If any part is held unenforceable, the rest continues to apply.

12. Indemnity

You agree to indemnify and hold harmless CapHive, its group companies, and their directors, officers, employees and agents against all claims, demands, proceedings, losses, damages, costs and reasonable legal fees arising out of or in connection with:

  • your breach of these terms, including section 4 (Acceptable use);
  • your use of the site or of any evaluation access, including any use by a person you allowed to use your account;
  • content or data you upload, submit or transmit, including any claim that it infringes a third party's rights or was provided without a lawful basis; and
  • your reliance on any output of the platform or on any illustrative figure shown on this website, contrary to section 8.

We will notify you of any claim we seek indemnity for, and you may not settle a claim in a way that imposes an obligation on us without our written consent.

13. Termination

You may stop using the site at any time. We may suspend or terminate your access to the site, to any account, and to any evaluation access immediately and without notice if we reasonably believe you have breached these terms, if required by law, or if we discontinue the relevant service.

On termination, the licence in section 5 ends and you must stop using our material. Sections 5, 6, 8, 10, 11, 12, 14 and 16 survive termination. Termination of website access does not itself terminate a signed master services agreement, which ends only in accordance with its own terms.

14. Governing law and dispute resolution

These terms, and any dispute or claim arising out of or in connection with them or their subject matter, are governed by the laws of [governing law jurisdiction], without regard to its conflict-of-laws rules.

The courts of [named courts and city] have exclusive jurisdiction, and you and we submit to that jurisdiction. Where the parties have agreed to arbitration instead, disputes will be referred to and finally resolved by arbitration under [arbitration rules], by [number] arbitrator(s), seated in [seat of arbitration], conducted in English.

Before starting proceedings, please contact us at hello@caphive.com so we can try to resolve the matter. Nothing in this section prevents either party from seeking urgent injunctive or interim relief from a court.

15. Changes to these terms

We may update these terms from time to time. The version on this page is the version in force, and the date at the top shows when it last changed. Material changes take effect [notice period] after we publish them, or when we notify you, whichever is later. Continuing to use the site after that means you accept the updated terms. If you do not accept them, stop using the site.

16. Contact

Questions about these terms can be sent to:

  • Email: hello@caphive.com
  • Post: CapHive Private Limited, 801, One International Center, Tower 1, Senapati Bapat Marg, Lower Parel, Mumbai 400013, India

See also our Privacy Policy, our Cookie Policy and our Security & Trust page.